Your Privacy Is Our Responsibility
This policy provides a detailed description of how your personal information is collected, stored, and protected on the 399o platform.
1 Introduction & Scope
399o ("we", "us", or "platform") operates a safe and reliable online gaming service for players in Bangladesh. When you use our website, create an account, or use any of our services, you agree to the terms of this privacy policy.
This policy explains what information 399o collects, what purposes that information is used for, how it is kept secure, and what legal rights you have. Please read this document carefully. If you have any questions, contact our support team.
This policy applies to all users of 399o — both registered members and general visitors. Anyone under 18 is prohibited from using the platform; we do not knowingly collect any information from minors.
2 What Information We Collect
399o collects user information in several ways. A detailed breakdown by category is provided below:
2.1 Information You Provide Directly
When you register or use our services, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Payment method details (bKash, Nagad, Rocket, or bank account information)
- Documents submitted for identity verification
- Messages or complaints sent in support requests
2.2 Automatically Collected Information
Information collected automatically while you use the site:
- IP address and device identifier information
- Browser type and operating system details
- List of pages visited and session duration
- Information obtained through cookies and similar tracking technologies
- Records of login and logout times
2.3 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we keep records of:
- Play history, bet amounts, and results
- Deposit and withdrawal transaction history
- Details of bonus and promotion usage
- Responsible gaming limit settings
3 Purposes of Data Use
399o uses user information only for legitimate and necessary purposes. The main reasons we use your information are described below:
3.1 Service Operation & Development
- Creating and managing accounts and verifying identity
- Processing deposits, withdrawals, and transactions
- Ensuring the technical functionality of gaming services
- Providing customer support and resolving complaints
- Maintaining platform security and preventing fraud
3.2 Service Quality Improvement
- Analyzing user experience to improve the platform
- Testing new games and features
- Monitoring responsible gaming programs
- Providing relevant bonuses and offers
3.3 Communication & Notification
- Sending important account and security notifications
- Sending transaction confirmation messages
- Managing promotional communications with consent
- Informing users about policy changes
4 Data Sharing & Disclosure
399o never sells your personal information to third parties or shares it without authorization for any commercial purpose. However, information may be shared in specific circumstances:
4.1 Service Provider Partners
We work with trusted service providers for activities such as payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure maintenance, data analysis, and fraud detection. These partners may only use the information for the purposes defined by contract and are bound by strict confidentiality obligations.
4.2 Legal Obligations
If it is necessary to disclose information to comply with a court order, a directive from a regulatory authority, or applicable law, 399o will fulfill its legal obligations. In such cases, only the minimum necessary information will be provided.
4.3 Fraud & Security Protection
Relevant information may be shared with the appropriate authorities to prevent and investigate fraudulent activity, or to ensure the security of the platform or its users.
4.4 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be transferred. Should this occur, we will notify users in advance and ensure the same level of privacy protection is maintained.
5 Cookie Policy
The 399o website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve the quality of our services.
5.1 Types of Cookies
- Essential cookies: These are necessary to maintain login sessions and ensure the core functionality of the platform, and cannot be disabled.
- Functional cookies: Used to remember your preferences and language settings.
- Analytics cookies: Collect site usage statistics to help improve the platform.
5.2 Cookie Controls
You can disable non-essential cookies from your browser settings. Keep in mind that disabling all cookies may cause some platform features to not work properly. Essential cookies for login sessions and payment processing are always active.
6 Data Security
399o places the highest importance on the security of your personal information. We apply industry-standard technical and organizational measures to protect data from unauthorized access, modification, disclosure, or destruction.
SSL Encryption
All data exchanged between the platform and your browser is protected by 256-bit SSL encryption. This ensures that no sensitive information can be read by a third party during transmission.
Secure Storage
Passwords are never stored in plain text — they are kept only as encrypted hashes. Payment information is stored in a separate, secured environment following the highest security standards.
Access Control
Only authorized staff may access information required to perform their specific duties. All access is logged and regularly audited.
Security Audits
Our technology infrastructure undergoes regular security assessments. Any potential vulnerabilities are identified and resolved promptly.
No method of transmitting information over the internet or storing it electronically is one hundred percent secure. Although we take all reasonable measures, it is technically impossible to guarantee absolute data security. Users are therefore advised to exercise caution as well.
7 Data Retention Period
399o retains personal information only for as long as necessary. The retention period depends on the nature and purpose of the information:
General Retention Policy
- Active account data: retained for as long as the account remains active
- Financial transaction records: retained for the period required by law
- After account closure: certain information may be retained for a specified period in compliance with legal or regulatory obligations
- Inactive accounts: if an account remains inactive for an extended period, we may close it after notifying the user
- Backups and log files: retained for a limited period and then deleted
8 Your Rights
As a user of 399o, you have important rights over your personal information. We respect these rights and support you in exercising them:
Right of Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
Right to Rectification
You have the right to request the correction of any inaccurate or incomplete information we hold about you.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may not be possible to remove due to legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information for marketing communications or analytics purposes.
Right to Data Portability
The right to receive your information in a structured format and transfer it elsewhere applies in certain circumstances.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be temporarily or permanently restricted.
To exercise any of the rights above, contact us at [email protected]. After fully verifying your request, we will take the necessary action within a reasonable time.
9 Protection of Minors
Age Verification & Child Protection
399o's services are exclusively for persons aged 21 and above. We do not knowingly collect personal information from minors under any circumstances.
Age verification steps are taken at the time of registration. If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed.
If you believe a minor is using the platform, please notify us immediately at [email protected].
10 Policy Changes
Updates & Notifications
399o may update this privacy policy from time to time. Changes may be made due to service improvements, legal changes, or technology upgrades.
For any significant changes, we will send a notification to users' registered email addresses and clearly announce the changes on the website. Continued use of the platform after a change takes effect will be considered acceptance of the updated policy.
You can tell when the policy was last changed by checking the "Last Updated" date at the top of the page. Previous versions can be provided by our support team upon request.
11 Third-Party Links & Services
Responsibility of External Service Providers
The 399o platform uses third-party services such as bKash, Nagad, Rocket, and banking services for payment processing. These service providers have their own privacy policies and are responsible for their own data processing practices.
Game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.) may collect certain technical data to operate their games. Their own privacy policies will apply in such cases.
12 Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our support team provides assistance in both Bengali and English, 24/7.
Support & Contact
Send us any requests or complaints related to privacy. We will respond within a reasonable time.
Related Policies
Read our other policies that define your use of the platform: